Shipping Policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. All orders are processed and shipped within 1-2 business days. Transit times vary from 5-7 business days.

Order Shipment:

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at team@luxurybackyardstore.com

No Shipping outside the Continental USA. 

Shipping Options

Our base "Curb-side" Pickup shipping is usually completely free! This option usually takes between 5-7 days to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer the below options for some products. Please contact us for more information about these prior to ordering. 

• Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. 

• White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house! Saunas & other machinery, cookware, or electronics will not be assembled. 

For Amantii, Sierra Flame, HPC, Remii & Schwank products See Below:

Shipping & Freight Claims Policy

We take great care in ensuring that your order is delivered promptly and in perfect condition. However, in the event that damage or shortages occur during shipping, please follow the guidelines below:

Freight Claims Guidelines:

• Inspect your shipment immediately upon delivery: If you notice any visible damage or shortage, please make a note on the delivery receipt and inform the carrier at the time of delivery. You must specify whether the shipment is accepted or refused.
• Concealed Damage: If you discover damage after the delivery has been made, please keep the product and packaging intact and contact the carrier immediately to report the damage. Request an inspection from the carrier.
• Claim Process: If filing a claim for damage or shortage, you will need to provide evidence that the carrier received the shipment in good condition. You must also provide details of what was damaged or missing and the value of the lost or damaged items.
• Claim Deadline: All claims must be reported to the carrier within 15 days of receipt (unless otherwise specified).
• Invoice Payment: Your invoice must be paid in full before the carrier will review any claims.
• Keep the Packaging: In the event of damage, the carrier will require you to keep the damaged product and all packaging until the claim is processed.

Returns:

• Returns are only accepted for products that are still in unopened, factory-sealed packaging and must be requested within 7 days of receipt.
• Return Authorization: Returns must be approved by us. To request a return, please submit a Return Request Form.
• Return Shipping Costs: All returns must be shipped back at the customer's expense.
• Restocking Fee: A 20% restocking fee will be applied to all authorized returns.
• Condition of Return: Returns will only be accepted in "brand new" condition. Any returns that are not in brand new condition will not be refunded.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE